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The Art of Effective Physician Communication

Dr. Harry Wilkins & Hedi Aguiar

This book is based on the physician communication workshops offered by Dr. Wilkins and Hedi Aguiar.

The book helps the reader to understand physician culture, what is important to physicians, and provides guidance on how to more effectively communicate and interact with physicians.

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Recent Educational Livestream Edited Recordings

The most recent recordings of both the 'Fundamental Roots & Friends' and the 'Love They Neighbor' series are singled out. Below those videos, past recordings are linked in the respective sliders. Click on the topic of interest below to link directly to the recording.

Subscribe to the YouTube channel to receive notifications about the newest recordings. Follow the FB page to participate in the livestreams. 
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Fundamental Roots & Friends
Educational interviews on various aspects of physician communication and principles of how to bridge cultural communication.
Love Thy Neighbor
Learning about and embracing each other's culture through simple questions and cultural humility.
Learn more about Hedi Aguiar and her 'Love Thy
Neighbor' series on this podcast hosted by Louisiana Organ Procurement Agency: www.thegiftedlife.org/#154
How does a physician find fulfillment?

A dialogue with Dr. Winnie Lau on how physicians find fulfillment and what non-physicians can do to facilitate that sense of fulfillment.

 

Guest: Dr. Winnie Lau, Neurocritical Care Physician

            Clinical Assistant Professor of Neurology and

            Neurosurgery at the University of North Carolina

            School of Medicine

Hosts: Dr. Harry Wilkins & Hedi Aguiar 

Mainland Chinese Ethnicity

Learn more about the Mainland Chinese ethnicity and shared culture. Watch the entire recording or click on the timestamp in the YouTube comment section for the question of interest.

Guests: Dr. Winnie Lau, Neurocritical Care Physician

              Dr. Quian-Zhou (JoJo) Yang, Pediatric Neurologist

              Jeffrey Chao, Manager of Clinical Services

              Charles Chen, Sr. Project Manager

Host: Hedi Aguiar 

Fundamental Roots & Friends Recordings

Topics available so far (click on left arrow to find all videos):

"How does a physician find fulfillment?"

"The Power of Questions - Communicating with physicians" 

"Variety - What it means to physicians?" 

"Principles Applied - Effectively Communicating with physicians"

"Growing & Giving - What it means to physicians"

"From Africa to Australia - Cultural Lessons Learnt"

"The Emotional Funnel"

"The Value of Data to a Physician"

Love Thy Neighbor Recordings

Ethnicities available so far (click on left arrow to find all videos):

Mainland Chinese, Colombian, Puerto Rican, Japanese, Aboriginal Australian, African-American

Love Thy Neighbor: The Chinese People from Mainland China
01:34:22

Love Thy Neighbor: The Chinese People from Mainland China

There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask. The questions asked and the times you can find them: 0:00:08 Welcome & Introductions 0:05:15 Is it appropriate to use the term ‘ABC’? What does it mean? 0:09:15 How do you say ‘welcome’ in Mandarin? 0:13:27 Clarification of appropriate terminology 0:14:38 Is there an inappropriate way that people might reference Chinese people that could be considered offensive? 0:18:04 Do you believe all Chinese people that were raised on Mainland China have commonly shared values with which you are raised? 0:25:22 Who is the decision-maker in each family? (included a discussion about the movie “The Farewell” and the depiction of communication with family members in the presence of a severe diagnosis) 0:38:21 Is the approach of talking to the family first, before talking to the patient about their diagnosis, the correct approach and how do you reconcile that with legal requirements here in the US? Would that be culturally competent care? 0:46:33 Are there certain health or healthcare beliefs that are commonly shared among Chinese people? 0:53:34 Are there barriers toward Western medicine that could come up? And how do we best overcome them? 0:59:33 Are there commonly held beliefs about death among Chinese people? And is there anything that provides meaning in death? 1:06:49 Are there times and in what ways do you think someone might misunderstand a Chinese person? (includes some tips about body language) 1:10:41 Are there certain principles I should be aware of when interacting with a Chinese person? I.e. do’s and don’ts… 01:22:10 Is there a question you wished I had asked? (cultural appropriation discussed) 1:25:25 Would do you love the most about the Chinese culture?
Love Thy Neighbor: The Puerto Rican Culture
01:11:16

Love Thy Neighbor: The Puerto Rican Culture

There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask. The questions asked and the times you can find them: 0:00:05 Welcome & Introductions 0:03:53 Clarification of appropriate terminology 0:15:03 Do you believe all Puerto Ricans have commonly shared values with which you are raised? 0:20:14 Who is the decision-maker in each family? 0:24:07 Are there times and in what ways do you think someone might misunderstand a Puerto Rican? 0:30:14 In the Puerto Rican culture is donation widely accepted and how best can we respect the culture? 0:36:07 Are there certain health or healthcare beliefs that are commonly shared among Puerto Rican people? 0:40:47 Are there any barriers when it comes to the healthcare environment? 0:43:07 Are there commonly held beliefs about death among Puerto Rican people? And is there anything that provides meaning in death? 0:47:35 Do you find that having the MD do the brain death exam with the family present helps them to understand the brain death diagnosis? 0:49:36 Are there certain principles I should be aware of when interacting with someone from Puerto Rico that would help to demonstrate my respect towards them? I.e. do’s and don’ts… 0:55:53 Would it be correct to assume that it is important to make eye contact and to be comfortable with touching and proximity? 1:05:41 What do you love the most about the Puerto Rican culture? #FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
Love Thy Neighbor: The Japanese Ethnicity
01:14:54

Love Thy Neighbor: The Japanese Ethnicity

There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask and be genuinely open to learn. Here are the questions asked during this interview. Click on the timestamp for questions of interest: 0:00:05 Welcome & Introductions 0:05:44 Clarification of appropriate terminology 0:11:00 Do you believe all Japanese people have commonly shared values with which you are raised? 0:25:22 Who is the decision-maker in each family? 0:30:38 Are there times and in what ways do you think someone might misunderstand a Japanese person? 0:38:25 Are the suicide rates still high in Japan? 0:39:27 What is something you wish other people knew about the Japanese people? 0:42:06 How else could one potentially unintentional offend/humiliate a Japanese person? 0:43:56 Are there certain health or healthcare beliefs that are commonly shared among Japanese people? (donation in relation to Shintoism and Buddhism addressed) 0:45:53 Would it be helpful to address honor when presenting the donation opportunity to families? 0:47:40 How about in general in relation to health or healthcare, are there certain expectations of Japanese people? 0:52:53 Are there commonly held beliefs about death among Japanese people? And is there anything that provides meaning in death? 0:55:00 In the past, in Japan, a patient could not be declared brain dead unless the family requested it, has that changed? 0:56:32 How do you then navigate that donation conversation if the family does not know their loved one is dead? 0:58:04 If a family is not accepting of brain death, do you think a family would be more understanding of donation after circulatory death? 1:00:42 You said the most common beliefs in Japan are Shintoism and Buddhism? Is brain death typically accepted? 1:02:12 Are there certain principles I should be aware of when interacting with someone from Japan that would help to demonstrate my respect towards them? I.e. do’s and don’ts… 1:08:56 What do you love the most about the Japanese culture? #FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
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