The Art of Effective Physician Communication Dr. Harry Wilkins & Hedi Aguiar
This book is based on the physician communication workshops offered by Dr. Wilkins and Hedi Aguiar.
The book helps the reader to understand physician culture, what is important to physicians, and provides guidance on how to more effectively communicate and interact with physicians.
Recent Educational Livestream Edited Recordings
The most recent recordings of both the 'Fundamental Roots & Friends' and the 'Love They Neighbor' series are singled out. Below those videos, past recordings are linked in the respective sliders. Click on the topic of interest below to link directly to the recording.
Subscribe to the YouTube channel to receive notifications about the newest recordings. Follow the FB page to participate in the livestreams.
Fundamental Roots & Friends
Educational interviews on various aspects of physician communication and principles of how to bridge cultural communication.
Love Thy Neighbor Learning about and embracing each other's culture through simple questions and cultural humility.
Learn more about Hedi Aguiar and her 'Love Thy
Neighbor' series on this podcast hosted by Louisiana Organ Procurement Agency: www.thegiftedlife.org/#154
How does a physician find fulfillment?
A dialogue with Dr. Winnie Lau on how physicians find fulfillment and what non-physicians can do to facilitate that sense of fulfillment.
Guest: Dr. Winnie Lau, Neurocritical Care Physician
Clinical Assistant Professor of Neurology and
Neurosurgery at the University of North Carolina
School of Medicine
Hosts: Dr. Harry Wilkins & Hedi Aguiar
Mainland Chinese Ethnicity
Learn more about the Mainland Chinese ethnicity and shared culture. Watch the entire recording or click on the timestamp in the YouTube comment section for the question of interest.
Guests: Dr. Winnie Lau, Neurocritical Care Physician
Dr. Quian-Zhou (JoJo) Yang, Pediatric Neurologist
Jeffrey Chao, Manager of Clinical Services
Charles Chen, Sr. Project Manager
Host: Hedi Aguiar
Fundamental Roots & Friends Recordings Topics available so far (click on left arrow to find all videos):
"How does a physician find fulfillment?"
"The Power of Questions - Communicating with physicians"
"Variety - What it means to physicians?"
"Principles Applied - Effectively Communicating with physicians"
"Growing & Giving - What it means to physicians"
"From Africa to Australia - Cultural Lessons Learnt"
"The Emotional Funnel"
"The Value of Data to a Physician"
Fundamental Roots & Friends
Fundamental Roots & Friends: How does a physician find fulfillment? A dialogue with Dr. Winnie Lau on how physicians find fulfillment and what non-physicians can do to facilitate that sense of fulfillment.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: The Power of Questions - Communicating with Physicians A dialogue with Dr. Safdar Ansari on the power of questions, a wonderful tool for more effective communication with physicians.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: Love & Variety - What it means to physicians A dialogue with Dr. Michael Moncure about two more of the six basic human needs in context of physician culture. We learn what love and variety means to physicians and how can we help to meet that need.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: Principles Applied - Effectively Communicating with Physicians A dialogue with Jill Stinebring, Shawn-Paul Harrison, and Nicole Rottinghaus about the principles they learnt from the book: "The Art of Effective Physician Communication," and how they have applied them in practice.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: Growing & Giving - What it means to physicians A dialogue with Dr. Galen Henderson about two of the six basic human needs in context of physician culture. What does it mean to physicians to be able to contribute and grow? What does that look like and why is it so important?
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: From Africa to Australia - Cultural Lessons Learnt A dialogue with Dr Nandi Spry and Dr Nalishebo Elliott on the cultural lessons learnt as they moved from Africa to Australia.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
Fundamental Roots provides various soft skills trainings. One of our offerings is focused on bridging cultural communication and developing cultural humility. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends: The Emotional Funnel A dialogue with Dr. Adam Schiavi on the emotional funnel, a heuristic approach physicians use to manage their emotions.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Fundamental Roots & Friends - The Value of Data to a Physician A dialogue with Dr. Errington Thompson on the value of data to a physician.
Hosts: Dr. Harry Wilkins & Hedi Aguiar
The book mentioned in the video is called "The Art of Effective Physician Communication" and is available on Amazon.
Fundamental Roots provides various soft skills trainings. One of their offerings is focused on improving physician communication. Visit www.fundamental-roots.com for more information.
Love Thy Neighbor Recordings Ethnicities available so far (click on left arrow to find all videos):
Mainland Chinese, Colombian, Puerto Rican, Japanese, Aboriginal Australian, African-American
Love Thy Neighbor: The Chinese People from Mainland China There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask.
The questions asked and the times you can find them:
0:00:08 Welcome & Introductions
0:05:15 Is it appropriate to use the term ‘ABC’? What does it mean?
0:09:15 How do you say ‘welcome’ in Mandarin?
0:13:27 Clarification of appropriate terminology
0:14:38 Is there an inappropriate way that people might reference Chinese people that could be considered offensive?
0:18:04 Do you believe all Chinese people that were raised on Mainland China have commonly shared values with which you are raised?
0:25:22 Who is the decision-maker in each family? (included a discussion about the movie “The Farewell” and the depiction of communication with family members in the presence of a severe diagnosis)
0:38:21 Is the approach of talking to the family first, before talking to the patient about their diagnosis, the correct approach and how do you reconcile that with legal requirements here in the US? Would that be culturally competent care?
0:46:33 Are there certain health or healthcare beliefs that are commonly shared among Chinese people?
0:53:34 Are there barriers toward Western medicine that could come up? And how do we best overcome them?
0:59:33 Are there commonly held beliefs about death among Chinese people? And is there anything that provides meaning in death?
1:06:49 Are there times and in what ways do you think someone might misunderstand a Chinese person? (includes some tips about body language)
1:10:41 Are there certain principles I should be aware of when interacting with a Chinese person? I.e. do’s and don’ts…
01:22:10 Is there a question you wished I had asked? (cultural appropriation discussed)
1:25:25 Would do you love the most about the Chinese culture?
Love Thy Neighbor: The Colombian Culture There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask.
The questions asked and the times you can find them:
0:00:08 Welcome & Introductions
0:08:06 Clarification of appropriate terminology
0:12:44 Do you believe all Colombians have commonly shared values with which you are raised? (Foodies will love this portion!)
0:21:26 Are there times and in what ways do you think someone might misunderstand Colombians? (and more about the culture)
0:42:10 Are there certain health or healthcare beliefs that are commonly shared among Colombian people?
0:47:25 Who is the decision-maker in each family?
0:52:21 When a family is going through a crisis in the hospital and the priest has a different perspective to yours as a physician, how do you reconcile that?
0:54:14 Are there commonly held beliefs about death among Colombian people? And is there anything that provides meaning in death?
1:00:09 Are there certain principles I should be aware of when interacting with someone from Colombia that would help to demonstrate my respect towards them? I.e. do’s and don’ts…
1:09:14 What do you love the most about the Colombian shared culture?
Love Thy Neighbor: The Puerto Rican Culture There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask.
The questions asked and the times you can find them:
0:00:05 Welcome & Introductions
0:03:53 Clarification of appropriate terminology
0:15:03 Do you believe all Puerto Ricans have commonly shared values with which you are raised?
0:20:14 Who is the decision-maker in each family?
0:24:07 Are there times and in what ways do you think someone might misunderstand a Puerto Rican?
0:30:14 In the Puerto Rican culture is donation widely accepted and how best can we respect the culture?
0:36:07 Are there certain health or healthcare beliefs that are commonly shared among Puerto Rican people?
0:40:47 Are there any barriers when it comes to the healthcare environment?
0:43:07 Are there commonly held beliefs about death among Puerto Rican people? And is there anything that provides meaning in death?
0:47:35 Do you find that having the MD do the brain death exam with the family present helps them to understand the brain death diagnosis?
0:49:36 Are there certain principles I should be aware of when interacting with someone from Puerto Rico that would help to demonstrate my respect towards them? I.e. do’s and don’ts…
0:55:53 Would it be correct to assume that it is important to make eye contact and to be comfortable with touching and proximity?
1:05:41 What do you love the most about the Puerto Rican culture?
#FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
Love Thy Neighbor: The Japanese Ethnicity There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask and be genuinely open to learn.
Here are the questions asked during this interview. Click on the timestamp for questions of interest:
0:00:05 Welcome & Introductions
0:05:44 Clarification of appropriate terminology
0:11:00 Do you believe all Japanese people have commonly shared values with which you are raised?
0:25:22 Who is the decision-maker in each family?
0:30:38 Are there times and in what ways do you think someone might misunderstand a Japanese person?
0:38:25 Are the suicide rates still high in Japan?
0:39:27 What is something you wish other people knew about the Japanese people?
0:42:06 How else could one potentially unintentional offend/humiliate a Japanese person?
0:43:56 Are there certain health or healthcare beliefs that are commonly shared among Japanese people? (donation in relation to Shintoism and Buddhism addressed)
0:45:53 Would it be helpful to address honor when presenting the donation opportunity to families?
0:47:40 How about in general in relation to health or healthcare, are there certain expectations of Japanese people?
0:52:53 Are there commonly held beliefs about death among Japanese people? And is there anything that provides meaning in death?
0:55:00 In the past, in Japan, a patient could not be declared brain dead unless the family requested it, has that changed?
0:56:32 How do you then navigate that donation conversation if the family does not know their loved one is dead?
0:58:04 If a family is not accepting of brain death, do you think a family would be more understanding of donation after circulatory death?
1:00:42 You said the most common beliefs in Japan are Shintoism and Buddhism? Is brain death typically accepted?
1:02:12 Are there certain principles I should be aware of when interacting with someone from Japan that would help to demonstrate my respect towards them? I.e. do’s and don’ts…
1:08:56 What do you love the most about the Japanese culture?
#FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
Love Thy Neighbor: Aboriginal Australians There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask.
The questions asked and the times you can find them:
0:00:07 Welcome & Introductions
0:05:36 Clarification of appropriate terminology
0:08:38 Clarification of Aboriginal tribes and languages
0:13:40 Do the different tribes have different belief systems?
0:14:33 Among the tribes, are the commonly shared values that you are raised with?
0:20:40 Does the leader of the community have a lot of input and say in each family and the decisions they are making?
0:29:35 Who is the cultural or ultimate decision-maker in each family? For example when bigger healthcare decisions have to be made.
0:35:09 Are there times and in what ways do you think someone might misunderstand an Aboriginal Australian? (healthcare and spirituality addressed)
0:51:43 Are there certain health or healthcare beliefs that are commonly shared among Aboriginal Australians? (also addressed – how to best overcome them and how to give bad news)
0:55:35 Fears in healthcare expanded upon and recommendations for how to address the needs
1:04:09 Are there certain principles I should be aware of when interacting with Aboriginal Australians? I.e. do’s and don’ts…
1:09:08 Tell me one thing you love about the commonly shared cultural practices or values of Aboriginal Australians.
#FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
Love Thy Neighbor: The African-American Culture There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask.
The questions asked and the times you can find them:
00:00:20 Why we need to be willing to learn about other cultures and be willing to ask questions.
00:02:42 Introduction of guest panel
00:05:10 Clarifying terminology: What is the correct terminology, African American or black American? How do you prefer to be identified?
00:11:30 Do you believe African Americans have commonly shared values that you are raised with and if so, what are they?
00:26:07 Who is typically the cultural decision-maker in the African American family? Or is that family-dependent?
00:27:53 Are there times and in what ways do you think someone might misunderstand an African American?
00:40:27 What is something you wish others would know or understand about African Americans?
00:46:44 Are there certain health or healthcare beliefs that are commonly shared among African Americans? If there are barriers, how do we best overcome them?
00:52:20 How do I as a non-African American in health care garner an African American’s trust?
00:59:32 Are there commonly held beliefs about death among African Americans? Is there anything that could provide meaning in death to an African American?
01:05:34 Are there certain principles I should be aware of when interacting with African Americans? I.e. do’s and don’ts…
01:14:42 What question did I not ask that you wish I had asked?
01:15:38 Tell me one thing you love about the commonly shared cultural practices or values of African Americans.
#FundamentalRoots #FRBridgingCulturalCommunication #LoveThyNeighbor
Why 'Love Thy Neighbor'? There is so much richness that we can gain by learning about each other's cultures. All we have to do is ask. This series will depict interviews with various ethnicities and nationalities to learn about their interpretation of their culture.
www.fundamental-roots.com